Terms & Conditions
Scubanana.es is a website owned by Scubanana S.L.U. which operates as “SCUBANANA Dive Center”.
Edificio Principal del Puerto Deportivo de Radazul, No. 4
38109 El Rosario, Santa Cruz de Tenerife, España
Tel. 0034 – 717 770 373
Número de turismo activo: TA-4-0009356.04
Sociedad inscrita en el Registro Mercantil de Tenerife, Tomo 3554, Folio 28, tf-60544 Insc. 1ª
General Conditions, Diving & Courses
It is mandatory in Spain to have a medical statement from a physician stating that the person is in conditions to dive without any problems. We highly recommend our clients to get this certificate at home and bring it with you before you enroll in any course or other diving activity.
We also have available a self-declaration medical statement for divers, but the best option is always the certificate from a physician. If you answer any question on the self-declaration with a YES, then you’ll need the certificate from a physician anyway.
Without a valid self-declaration (all NO) or the certificate from a physician we can’t do any in-water activity. This is responsibility from the client and refunds are handled over our normal cancellation policy.
Certification & Insurance
As a certified diver in Spain you have to be able to show your certification. We can’t take anybody to the water who can’t show his valid international diving certification. As a registered PADI 5 Star Dive center we can look up online any PADI student. Divers from other agencies need to bring their certification card or show a valid e-mail.
Also it is mandatory for all certified divers on all levels to posses their own personal diving insurance, no diving without insurance. If you already have a diving insurance bring it with you as we will need to check the policy number and expiration date. If your general travel insurance includes diving, we also need the policy number and need a proof that the insurance covers diving accidents abroad.
If you don’t have an insurance, no problem. We can contract it in our dive center on the day of the activity in 5 minutes. You can even do it online on our website here.
Broken or lost material
If you rent scuba, snorkel or any other kind of equipment from the dive center or if you enroll in a course where we borrow you said material you are fully responsible for the material while you are using it. Broken or lost equipment has to be replaced or paid for. The dive center reserves the right to analyze the damage and determine the amount you need to pay for the repair or replacement.
When you enroll in any diving cours with online theory (PADI eLearning), you must come with all the theory done before starting the course on the first day in the dive center. Without the theory completed, we cannot begin the course and we reserve the right to change starting day of the course.
Duration of courses
The duration we advertise on the courses are minimum/standard durations. In most cases the diving courses are finished in this time period, however students have to meet performance requirements to get certified. There is no right to get certified after the minimum/standard duration of the course. The student gets certified once he or she complies with all performance requirements PADI sets for this course.
In accordance with the provisions of the European regulation 679/2016 on data protection -RGPD-, we inform you that the personal data that appear in the communications that are made with SCUBANANA S.L.U. they are the responsibility of the issuer, and are used exclusively for managing the relationship with our customers and contacts in relation to the exercise of our professional activity, all under the legitimacy granted by the express consent of the interested party when offering them, and / or in basis to the execution of an explicit or implicit contract, verbal or written, of consultation or professional services. No data will be transferred to third parties except legal obligations. As regards your rights, you may access, rectify and suppress the data, limit them or even oppose their processing, among other rights, by contacting us at this same email address or by writing to SCUBANANA S.L.U. avd. Colón local 3, port of Radazul, 38, 38109 Radazul, El Rosario, Tenerife, owner of the file of clients whose ownership appears in the AEPD.
Scubanana SLU will only make changes or refunds in the following cases:
- With 7 days before the start of the activity it will be possible to refund 100% of the reservation or a change of date of the activity.
- Less than 7 days and more than 3 days before the start of the activity, a 50% refund or a single change of date of the contracted activity will be possible. In the case of a change of date, the 50% refund is no longer available if a new cancellation is required.
- Up to 3 days before the activity, no refund or change of date will be possible.
- Up to 7 days before the activity, a 100% refund of the booking or a change of date of the activity will be possible.
- Less than 4 days and more than 2 days before the start of the activity, a 50% refund or a single change of date is possible. In the case of a change of date, the 50% refund is no longer available if a new cancellation is required.
- Up to 2 days before the start of the activity, no refund or change of date is possible.
¿What are cookies?
A cookie is a small piece of text that the websites you visit send to the browser and allow the website to remember information about your visit, such as your preferred language and other options, in order to facilitate your next visit and make the site is more useful. Cookies play a very important role and contribute to a better browsing experience for the user.
different type of cookies
Depending on the entity that manages the domain from which the cookies are sent and the data obtained is processed, two types can be distinguished: own cookies and third-party cookies.
There is also a second classification according to the period of time that they remain stored in the client’s browser, which may be session cookies or persistent cookies.
Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed: technical cookies, personalization cookies, analysis cookies, advertising cookies and behavioral advertising cookies.
Cookies used on this website
Next, the cookies that are being used in this portal are identified, as well as their typology and function:
The Scubanana website uses Google Analytics, a web analytics service developed by Google, which allows the measurement and analysis of navigation on web pages. In your browser you can see cookies for this service. According to the previous typology, it is our own, session and analysis cookies.
Through web analytics, information is obtained regarding the number of users accessing the web, the number of page views, the frequency and repetition of visits, their duration, the browser used, the operator providing the service, the language , the terminal you use and the city to which your IP address is assigned. Information that enables a better and more appropriate service by this portal.
To ensure anonymity, Google will convert your information into anonymous by truncating the IP address before storing it, so that Google Analytics is not used to locate or collect personally identifiable information from site visitors. Google may only send the information collected by Google Analytics to third parties when legally required to do so. In accordance with Google Analytics service provision conditions, Google will not associate your IP address with any other data retained by Google.
Acceptance of the cookies policy
How to modify your cookie settings
You can restrict, block or delete cookies from Scubanana or any other web page using your browser. In each browser the operation is different, the “Help” function will show you how to do it.